Ruth & Eliza

Every product page has a Size Chart link (right of the Size selector)
with body measurements for each size.

Our items run true to U.S. sizing — if you're between sizes, we suggest
sizing up for an easier fit.

Still unsure? Email us at support@ruth-eliza.com with your usual size and
we'll help you decide before you order.

Return it within 30 days of delivery for a full refund — no questions,
no restocking fee.

Just contact us at support@ruth-eliza.com with your order number and
we'll send you the return instructions.

Most refunds are processed within 3–5 business days of us receiving
your return.

Orders typically arrive in 7–14 business days after you place them.

We ship via USPS with full tracking from the moment your package leaves
our warehouse.

Remote zip codes or larger orders may take a couple of extra days —
you'll see real-time tracking in your confirmation email.

You'll receive an order confirmation email within minutes, and a second
email with your tracking link as soon as your package ships.

You can also visit "Track Your Order" in our main menu and enter your
order number plus email to see the latest status anytime.

Yes — every order ships free within the United States with no minimum
purchase.

The price you see in checkout is the price you pay. No hidden shipping
fees, no surcharges on delivery.

Yes. Our checkout is protected by bank-grade SSL encryption and processed
by Shopify Payments, which is PCI-DSS Level 1 certified — the highest
security standard in the industry.

We never see or store your card details.

You can reach our customer support team at support@ruth-eliza.com — we
read every email personally and reply within 24 hours on business days.

Send us a note any time — sizing help, order updates, returns, anything.

Real humans, no chatbots.